# Help and feedback

> How to ask the Privatus Analytics team a question or send feedback from the dashboard, what is sent with your message, and how the reply reaches you.

**Help & Feedback** is at the bottom of the left menu on every page of the
app. It opens a small form with a subject and a message. Use it to ask a
question, report a problem or tell us what you would like to see.

## What happens when you send

1. Your message is emailed to the Privatus Analytics team at
   `hello@privatusanalytics.com`.
2. You get an email right away that confirms we received it.
3. A person replies to the email address of your account.

You can send up to 10 messages a day.

## What is sent with your message

So that you don't have to explain who you are, the message includes
details of your account:

- Your name, email address and user id.
- The page you sent the message from.
- Each workspace you belong to: its name and id, your role, the plan,
  the subscription and billing state, this month's usage and its sites.

Nothing about your visitors is included, and the message is not stored in
the app. It lives in our mailbox, like any other email you send us.

## From the API or an AI agent

The same operation is in the JSON API (`POST /help.json`) and is the
`support_message_send` MCP tool. Both take `subject` and `message`. See
the [API reference](/docs/api).