# Invoices, tax and payment methods

> Payment methods, currencies, invoices, VAT numbers and failed payments for Privatus Analytics, with Paddle as merchant of record handling sales tax worldwide.

Payments are processed by **Paddle**, our merchant of record. Paddle
handles sales tax and VAT worldwide and issues the invoices.

**Prices include VAT or sales tax. The price you see is the price you pay.**
Paddle works out the tax for your country from that price, so a $9 plan
costs $9 at checkout wherever you are.

- **Payment methods:** cards and the other methods Paddle offers in your
  country (such as PayPal). Enterprise contracts can be paid by invoice.
- **Currencies:** USD, EUR and GBP.
- **Tax id / VAT number:** enter it in the Paddle checkout when you
  subscribe, and add it under Workspace settings → Billing. Business
  customers get a proper tax invoice from Paddle with their company
  details and tax id. Where a reverse charge applies, Paddle handles it
  and the invoice says so.
- **Invoices:** every payment has a PDF invoice in Workspace settings →
  Billing. The invoice shows the tax breakdown: the net amount, the tax
  rate and the tax included in the price. Billing emails can go to one or more addresses (for example your
  accounts team) instead of the owner.
- **Failed payments:** Paddle retries and emails you. Update the payment
  method from the billing page. Your data keeps being collected meanwhile.
- **Refunds:** you can get a full refund of any payment, renewals included,
  if you ask within 30 days of that payment. Email
  hello@privatusanalytics.com or ask Paddle at [paddle.net](https://paddle.net).
  The money goes back to the payment method you used, and the refunded
  period ends, so the workspace moves to the Free plan. See the
  [refund policy](/legal/terms#refunds).
- **Billing questions:** contact support from the help menu.