Invoices, tax and payment methods
Payment methods, currencies, invoices, VAT numbers and failed payments for Privatus Analytics, with Paddle as merchant of record handling sales tax worldwide.
Payments are processed by Paddle, our merchant of record. Paddle handles sales tax and VAT worldwide and issues the invoices.
Prices include VAT or sales tax. The price you see is the price you pay. Paddle works out the tax for your country from that price, so a $9 plan costs $9 at checkout wherever you are.
- Payment methods: cards and the other methods Paddle offers in your country at checkout. To change yours, use Update payment method on the billing page.
- Currency: prices are set in US dollars.
- Tax ID / VAT number: enter it in the Paddle checkout when you subscribe, so Paddle puts it on your invoices. The Tax ID / VAT number field under Billing details is kept with your workspace for our records.
- Invoices: every payment has a PDF invoice from Paddle. The billing page lists the 10 latest with their date, number and amount, and All invoices lists the rest.
- Billing emails: our billing emails (usage, failed payments, plan changes) go to everyone who manages billing: owners, admins and the Billing role. Under Billing details you can add up to 5 more addresses, for example your accounts team.
- Customer portal: Paddle's own page for your payment details and past payments. The button shows once you have subscribed, to members who manage billing in every workspace billed to the same Paddle customer.
- Failed payments: Paddle retries and we email you. Update the payment method from the billing page. You keep your plan and your data keeps being collected meanwhile. If the payment still fails when Paddle's retries end, the workspace moves to the Free plan.
- Billing questions: email [email protected].
Refunds#
You can get a full refund of any payment, renewals included, monthly or yearly, if you ask within 30 days of that payment.
- How to ask: email [email protected] from your account's address and tell us which workspace or payment, or ask Paddle at paddle.net.
- Where the money goes: back to the payment method you used.
- What happens to the plan: the refunded period ends, so the subscription is canceled at once and the workspace moves to the Free plan. We email you when that happens. Refunding an older payment, when a later one paid for the current period, doesn't end the plan.
See the refund policy.