問卷
不追蹤訪客也能詢問他們的站內問卷
您的分析顯示訪客做了什麼,問卷則詢問他們為什麼。在您自己網站的小卡片中放一個或幾個問題,並在流量旁邊閱讀答案。一份問卷是免費的。
不需要信用卡。60 秒即可完成設定。
沒有 Cookie,沒有訪客 ID
卡片不設定 Cookie,也不會在裝置上寫入任何內容。一份回覆只包含頁面、裝置類型與國家,沒有其他資料。
六種答案類型
開放文字、單選、多選、評分、NPS 分數,以及是或否。最多 5 個問題,每個畫面一個。
在對的時機詢問
頁面載入時、延遲後、捲動後、有人即將離開時,或是您自己的程式碼要求時。
每天最多詢問一次
每位訪客每天最多只會看到一次卡片,而且同一時間只會顯示一張卡片。
從範本開始
五種範本為您提供一份完整、可再修改的問卷。接著選擇頁面、裝置、被詢問的訪客占比、卡片的位置,以及執行的日期區間。
- 離開問卷、NPS、滿意度 (CSAT)、這個頁面有幫助嗎?以及定價頁面
- 路徑規則可指定精確路徑、某路徑下的所有內容,或使用
*的模式 - 目標對象是在我們的伺服器上決定,因此您的規則無法從頁面原始碼中讀取
- 之後修改問題的措辭,仍會保留它已有的答案
各方案差異
Free 在工作區中包含一份問卷,每月 10 份回覆。達到上限時,問卷就不再顯示,因此不會有人看到答案會被丟棄的卡片。Pro 與 Business 有無限的問卷與回覆。Business 增加 AI 主題,會將開放文字問題的答案歸入最多 12 個主題,每個主題都有計數、情緒與範例。
觀看:網站問卷:詢問訪客為何離開,不追蹤(2:02)
詢問訪客為何離開的網站問卷,不追蹤:您自己網站上的一張小卡片、沒有 Cookie,也不會要求姓名或電子郵件,所以大家會說實話。
逐字稿
Most visitors leave your pricing page without buying. Why? Your analytics can't tell you. Your visitors can.
I'm James, founder of Privatus Analytics. Let me show you how to just ask them.
Numbers tell you what people do. They never tell you why. So you sit with the pricing page and guess. Too expensive? Confusing? Missing a feature? You pick one, change it, and wait. Nothing improves, because the real reason was something you'd never have guessed. Maybe they couldn't find the refund policy. Meanwhile, the people who know the reason leave your site every day, and nobody asks them. You tried a survey tool once. It wanted a name and an email before anyone could speak, so almost nobody did. It dropped a cookie to make sure people were only asked once, and followed them around to do it. Another banner, another script, another bill. And the few who did reply had a form in front of them that felt like a sales call, so they told you what was polite instead of what was true.
With Privatus Analytics, pick a ready-made survey. An exit survey, a quick rating, or a question on your pricing page. Choose the moment. After a few seconds, after scrolling, or right as someone is about to leave. A small, friendly card appears on your own site. A survey here can never ask for a name or an email. Nobody is tracked, nothing is stored on their device, so your visitors can speak freely, and they do. Watch the responses come in. Ratings, scores and choices, summed up, and written responses in your visitors' own words. AI can sort what they wrote into themes, so you see the big reasons at a glance. It's already part of the script on your site, so there's nothing new to install.
Now you know why people leave. You fix the thing that's actually stopping them, not the thing you guessed. And you got it without tracking a single person.
Ask your visitors the question that matters. Start free at privatusanalytics.com.
隱私始於設計
沒有 cookie、沒有指紋辨識、沒有個人檔案。IP 位址只在記憶體中使用,絕不儲存。
免費開始,成長後再升級
您的第一個工作區可享 14 天的 Pro,不需要信用卡。之後可繼續使用 Free,或選擇方案。
問與答
問卷回覆會計入我的方案嗎?
不會。問卷回覆不是事件,絕不會計入您每月的事件數。
問卷是如何出現在我的頁面上的?
透過您已有的追蹤程式碼中的 ask 模組。您網站設定中的程式碼片段已包含它。省略該模組,就不會載入或請求任何內容。
沒有 Cookie 的情況下,如何做到每位訪客一天只詢問一次?
我們在記憶體中,以計算訪客的同一個每日金鑰保存一個標記。該金鑰從不儲存,它的鹽值每天輪換,標記會在 UTC 當天結束時過期。