Help and feedback

How to ask the Privatus Analytics team a question or send feedback from the dashboard, what is sent with your message, and how the reply reaches you.

# Help and feedback

> How to ask the Privatus Analytics team a question or send feedback from the dashboard, what is sent with your message, and how the reply reaches you.

**Help & Feedback** is at the bottom of the left menu on every page of the
app. It opens a small form. Use it to ask a question, report a problem or
tell us what you would like to see.

| Field | What it takes |
|---|---|
| **Subject** | Required, up to 150 characters |
| **Message** | 10 to 5,000 characters |

## What happens when you send

1. Your message is emailed to the Privatus Analytics team at
   `hello@privatusanalytics.com`.
2. You get an email right away that confirms we received it.
3. A person replies to the email address of your account.

You can send up to 10 messages a day.

Help & Feedback is not shown in a session that only your workspace's
[single sign-on](/docs/teams/sso) opened, because a message from this form
reaches us as coming from the account holder. Log in with a login of your
own, or write to `hello@privatusanalytics.com`.

## What is sent with your message

So that you don't have to explain who you are, the message includes
details of your account:

- Your name, email address and user id, when you signed up, your
  language and timezone, and whether two-factor authentication is on.
- The page you sent the message from.
- Each workspace you belong to: its name and id, your role, the plan,
  the subscription and billing state, this month's usage, the number of
  members and its sites (up to 25).

Nothing about your visitors is included, and the message is not stored in
the app. It lives in our mailbox, like any other email you send us.

## From the API or an AI agent

The same operation is in the JSON API (`POST /help.json`) and is the
`support_message_send` MCP tool. Both take `subject` and `message`. See
the [API reference](/docs/api).

Visa som Markdown

Help & Feedback is at the bottom of the left menu on every page of the app. It opens a small form. Use it to ask a question, report a problem or tell us what you would like to see.

Field	What it takes
Subject	Required, up to 150 characters
Message	10 to 5,000 characters

What happens when you send#

Your message is emailed to the Privatus Analytics team at [email protected].
You get an email right away that confirms we received it.
A person replies to the email address of your account.

You can send up to 10 messages a day.

Help & Feedback is not shown in a session that only your workspace's single sign-on opened, because a message from this form reaches us as coming from the account holder. Log in with a login of your own, or write to [email protected].

What is sent with your message#

So that you don't have to explain who you are, the message includes details of your account:

Your name, email address and user id, when you signed up, your language and timezone, and whether two-factor authentication is on.
The page you sent the message from.
Each workspace you belong to: its name and id, your role, the plan, the subscription and billing state, this month's usage, the number of members and its sites (up to 25).

Nothing about your visitors is included, and the message is not stored in the app. It lives in our mailbox, like any other email you send us.

From the API or an AI agent#

The same operation is in the JSON API (POST /help.json) and is the support_message_send MCP tool. Both take subject and message. See the API reference.