Canceling a plan and your data

How canceling a paid Privatus Analytics plan works, what happens to your data on the Free plan, how to delete your workspace, and what to export before you go.

# Canceling a plan and your data

> How canceling a paid Privatus Analytics plan works, what happens to your data on the Free plan, how to delete your workspace, and what to export before you go.

## Canceling a paid plan

**Workspace settings → Billing → Cancel subscription.** Canceling takes
effect at the **end of the paid period**: you keep your plan until then
and aren't charged again. Until the period ends, **Resume subscription**
on the same page undoes it.

The form has two optional questions:

| Field | What it does |
|---|---|
| **What is the main reason?** | Too expensive, Missing features, Switching to another tool, Not using it enough, Only needed it for a while, Something else, or Prefer not to say |
| **Anything we could do better?** | A comment. It is emailed to our team and not stored |

Canceling doesn't refund the current period. If you want your money
back, ask within 30 days of the payment. A refund ends the plan at once
instead of at the end of the period: see
[Refunds](/docs/billing/invoices#refunds).

When the period ends, the workspace moves to the **Free plan**:

- collection continues within the Free limits (10,000 events a month),
- we keep all of your data for **60 days** so you can come back. After
  that, data older than the Free plan's 3 months of history is deleted,
- features beyond Free (raw exports, SSO and so on) stop working. Nothing
  you created is deleted. Sites and members over Free's count are kept and
  locked, the oldest stay open, and elsewhere over a Free limit you can't
  add more until you're under it. Subscribing again lifts the limits.

The same 60 days apply whenever a workspace moves to Free from a paid
plan, however it happens: a paused subscription, a refund or the end of
a discount program. Moving to Free never deletes data at once.

## Deleting your data

To leave completely, **delete the workspace** (Workspace settings →
General → Delete workspace, then type the workspace name to confirm).
Deleting a workspace cancels its subscription immediately. The workspace is
kept for 7 days, then it and all its analytics data are permanently
deleted. To undo a deletion, email hello@privatusanalytics.com within those
7 days. Copies in our backups expire in the normal backup cycle.

You can also delete individual sites, or reset a site's data for a date
range, at any time.

## Before you go

[Export](/docs/reports/exports) anything you want to keep: aggregated
tables, raw events (paid plans) or a dashboard bundle.

## Inactive free accounts

Free workspaces with no sign-ins, member activity, API use or data for 12
months are deleted, after warning emails to the owners and admins 30 and 7
days before. Any activity in the meantime cancels the deletion.

View as Markdown

Canceling a paid plan#

Workspace settings → Billing → Cancel subscription. Canceling takes effect at the end of the paid period: you keep your plan until then and aren't charged again. Until the period ends, Resume subscription on the same page undoes it.

The form has two optional questions:

Field	What it does
What is the main reason?	Too expensive, Missing features, Switching to another tool, Not using it enough, Only needed it for a while, Something else, or Prefer not to say
Anything we could do better?	A comment. It is emailed to our team and not stored

Canceling doesn't refund the current period. If you want your money back, ask within 30 days of the payment. A refund ends the plan at once instead of at the end of the period: see Refunds.

When the period ends, the workspace moves to the Free plan:

collection continues within the Free limits (10,000 events a month),
we keep all of your data for 60 days so you can come back. After that, data older than the Free plan's 3 months of history is deleted,
features beyond Free (raw exports, SSO and so on) stop working. Nothing you created is deleted. Sites and members over Free's count are kept and locked, the oldest stay open, and elsewhere over a Free limit you can't add more until you're under it. Subscribing again lifts the limits.

The same 60 days apply whenever a workspace moves to Free from a paid plan, however it happens: a paused subscription, a refund or the end of a discount program. Moving to Free never deletes data at once.

Deleting your data#

To leave completely, delete the workspace (Workspace settings → General → Delete workspace, then type the workspace name to confirm). Deleting a workspace cancels its subscription immediately. The workspace is kept for 7 days, then it and all its analytics data are permanently deleted. To undo a deletion, email [email protected] within those 7 days. Copies in our backups expire in the normal backup cycle.

You can also delete individual sites, or reset a site's data for a date range, at any time.

Before you go#

Export anything you want to keep: aggregated tables, raw events (paid plans) or a dashboard bundle.

Inactive free accounts#

Free workspaces with no sign-ins, member activity, API use or data for 12 months are deleted, after warning emails to the owners and admins 30 and 7 days before. Any activity in the meantime cancels the deletion.